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Here are some of our more frequently asked questions.
If you don’t see what you’re looking for,
please use our CONTACT FORM and we’ll get back to you as soon as possible!
Q: I’m ready to invest in my health, how can I book an appointment?
A: First off, congrats! Here’s how you can get in touch
You can book in with a member of our team here.
Our receptionist would be happy to book you in. Give us a ring at (647)-484-7554
Shoot us an email at email@example.com
Q: I need a refill on my supplements. How can I order more?
A: We’ve got a few ways to order what you need
Visit our performance shop for all your basic needs.
Can’t find what you’re looking for?
Q: What forms of payment do you accept for appointments?
In order to allow us to focus on your health during our appointments and to streamline customer service, all invoices will be charged automatically to a credit card that is kept encrypted your file within 24-48 hrs of your appointment. A receipt will be emailed to you for insurance purposes once the charges have been processed to your card.
Q: I’d prefer not to leave my credit card on file. Do you accept alternative payment methods?
Should you choose not pay by automatic transaction we can email you the invoice to pay online which is due upon receipt. If your payment is delayed by more than 1 week, a $35 administration fee as well as interest charges may apply…. Or you can just send us flowers… that usually fixes everything.
Please note, we are also happy to take cheques or email money transfers (firstname.lastname@example.org) of preferred. While we will accept cash, but we don’t generally keep change on site.
Q: Where are you located?
You can find us here: Address: 140 Yonge Street, Suite 307, Toronto, ON M5C1X6
Q: Where can I park?
Our closest paid parking is located at:
Impark: 151 Yonge St. Toronto, ON M5C 2W7
Green P Parking: 37 Queen St. East. Toronto, ON M5C 1R5
Q: My appointment is after 5:30pm and the doors are locked! Help!?
No worries, we’re still here but our receptionist is not. Feel free to enter the lobby via the beautiful Dineen coffee shop located in the main floor of our building. We will come down and meet you there for any appointments after 5:30pm.
Q: I’ve just booked an intake appointment, yay! Are there any forms I need to fill out in advance? A:
Woohoo! Yes there are! Please check your email inbox, a link to the forms should have been sent to you immediately upon booking your appointment. Can’t find it? Reach out to our Director of Member Services, Heather at email@example.com
Q: How can I cancel my appointment?
What a bummer. You can cancel by logging into your account here, calling us at
(647)484-7554 or sending an email to firstname.lastname@example.org
Q: What’s your cancellation policy?
Due to the fact that we work with doer’s and go-getters, it is often impossible to fill appointment spaces last minute and we therefore require 48 hours notice for any cancellations in order to avoid being charged in full for appointment fees. You can also send flowers, that usually helps.
Q: I’m a member of your practice, how can I access additional awesome features to help keep my health goals on the right track?
Well now you’re speaking our language! Because we want to empower you with tools to create your health legacy we’re giving you access to additional info, product discounts, monthly accountability calls and invitations to special events! If you are a member of our practice you are eligible for our membership programs which you can learn more about here.